At Soloa, we strive to provide the best AI-powered creative tools and services. As our products are digital services delivered instantly upon purchase, we have specific policies regarding returns and refunds. This policy outlines the circumstances under which refunds may be granted.
Soloa provides digital services including:
These services are delivered digitally and consumed immediately upon use. Once AI credits are used to generate content, they cannot be returned.
Credits purchased on Soloa are generally non-refundable. Credits are consumed when you use our AI tools, and the computational resources are expended immediately upon use.
Unused credits remain in your account and do not expire. You can use them at any time while your account remains active.
You may cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period.
After cancellation, you will retain access to your credits and services until the end of your paid billing period. Any unused credits will remain available for use.
Refunds may be granted in the following circumstances:
To request a refund:
Refund requests are typically reviewed within 3-5 business days. If approved, refunds are processed to the original payment method within 5-10 business days.
Refunds will NOT be granted for:
We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.
If you have questions about our return policy or need assistance, please contact us:
Email: hello@soloa.ai
Response Time: Within 24-48 hours
We are committed to ensuring your satisfaction with Soloa and will work with you to resolve any issues you may encounter.